Refund policy

General Return Policy

Due to the nature of custom, bulk, and private label manufacturing, all sales are final. We do not accept returns or exchanges unless there is a confirmed product defect, damage during transit, or fulfillment error.

However, if you believe there is a quality issue or shipping-related concern with your order, please contact us within 2 business days of receiving your shipment at [email protected]. Our team will evaluate your case and respond promptly.

Damages or Defects

We stand behind the quality of every order. If your shipment arrives damaged, defective, or incorrect:

Please email us within 2 days with your order number, photos of the issue, and a brief description

If the issue is confirmed, we will offer a replacement, credit, or refund — depending on the circumstances and product type

We do not accept returns for issues reported after the 2-day window.

Exchanges

We do not offer product exchanges. If an error or issue is approved for return or replacement, a separate order may be placed once the issue is resolved

Refunds (if applicable)

If a refund is approved, it will be issued to your original payment method within 10 business days of confirmation. Please note that processing times may vary based on your financial institution.

If you have not received a refund after 15 business days, please reach out to us at [email protected].