If you suddenly have a change of heart over the delicious smoothie flavours you would like to get your hands on, just drop us a message and we'll try our best to accommodate you. Please note, we will not be able to amend orders once they have been shipped.

We try our very best to source the best ingredients possible all year round, however we can encounter temporary shortages of certain ingredients from time to time, dependent on the season. Some of our smoothie flavours may show as out of stock if we are unable to source any of our ingredients, but as soon as we are able to get our hands on them, they will become available again.

We aim to use as much as we can from local sources in Australia, but if that's not possible then we will reach out across the world to sustainable suppliers!

Absolutely. Our R&D team specializes in bespoke, made-from-scratch formulas that align with your brand’s vision, performance goals, and ingredient philosophy.

Yes, we can work with your supplied packaging. If you already have containers, bottles, or specialty components sourced through your own vendors, we’re happy to evaluate them for compatibility with your chosen formula. Our team will conduct a packaging compatibility review to ensure safety, stability, and optimal product performance. Please note that all client-supplied packaging must meet our quality and compliance standards.

Yes. We offer full-service packaging sourcing and development. Our network includes luxury glass, sustainable PCR plastics, and innovative closures and applicators. Whether you're looking for stock components or fully customized packaging solutions, we help align sourcing with your brand identity, product needs, and launch timeline.

Yes. All custom formulations are exclusive to your brand and are never reused or resold.

Yes. We offer a curated range of professionally developed base formulations that can be purchased in bulk. These are ideal for brands looking to fill, customize, or repackage in-house. All bases are tested for stability, safety, and compliance.

Yes, base formulations can be customized with select active ingredients, fragrances, textures, or packaging formats, depending on your brand goals. Our team will evaluate the compatibility and performance of any requested adjustments.

Base formulas offer a fast, cost-effective path to market with pre-tested, stable, and scalable products. They eliminate the need for extended R&D timelines while allowing flexibility in branding, packaging, and select ingredients.

Yes, you can add your own scent or essential oils to our base formulations. We recommend testing a small batch first to ensure stability and performance. If you prefer, we can perform the customization for you upon request. Please contact our team in advance to discuss your requirements and compatibility options.

Yes, our base formulas are intended for private label use. You can fully brand and market them as your own, with support from our packaging and compliance team.

Yes, we can fill and package our base formulations using your supplied containers and packaging. Our production team will review your components to ensure they are compatible with the selected formula and meet our quality and safety standards. Please contact us to coordinate shipment and review requirements.

We accept bank transfers (ACH/Wire), major credit cards, and selected international payments depending on the order size and region.

Yes, a non-refundable deposit is required to initiate custom formulation, sampling, or production. The remaining balance is due prior to fulfillment unless otherwise agreed.

Flexible terms may be available for returning clients or high-volume orders, pending review and approval.

Lead times vary based on the service. For private label: 4–6 weeks. For custom formulation: 8–12 weeks including development and testing.

Rush production may be available for select SKUs and clients. Additional fees and availability may apply.

Lead time begins after final formula, packaging, and payment approvals are confirmed.

No, we currently ship within the United States only. We do not offer international shipping at this time.

Absolutely. We regularly work with fulfillment partners, Amazon FBA, and distribution centers.

Shipping fees are calculated separately and invoiced based on destination, weight, and method.

Due to the nature of custom and private label manufacturing, all sales are final. We do not accept returns unless there is a confirmed product defect or fulfillment error.

If you receive incorrect or damaged goods, contact our support team immediately. We’ll review the case and, if applicable, issue a replacement or credit.

Orders can only be modified or canceled prior to production. Once production begins, changes are not permitted.

Yes, all of our formulations are 100% cruelty-free. We never test on animals, and we only work with suppliers who uphold cruelty-free standards. Some formulations may contain animal-derived ingredients such as beeswax or lanolin, which are clearly disclosed upon request.

Yes, our formulations are designed to comply with major clean standards including Sephora Clean, Credo Clean, and EU regulations.

We formulate without parabens, sulfates (SLS/SLES), phthalates, formaldehyde releasers, PEGs, mineral oils, and synthetic dyes.

Wherever possible, we prioritize sustainably harvested, traceable, and ethically sourced ingredients from verified global suppliers.